Privacy Policy

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Orderly Services Ltd
Effective Date: 14 May 2025

1. Introduction

Orderly Services Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information when you use our services or interact with us.

2. Who We Are

Company Name: Orderly Services Ltd

Contact Person: Hannah Burns

Address: 55 Station Crescent, Rayleigh, Essex, SS6 8AT

Phone: +44 7703 287902

Email: info@orderlyservices.co.uk

3. What Information We Collect

We may collect the following personal information when you engage with us:

• Name, address, email address, and phone number
• Information about your home or workspace (for organisation services)
• Files and documents (physical or digital)
• Email and calendar access (for Virtual EA services)
• Payment information (for invoicing and billing)
• Notes or records created during consultations or services

4. How We Use Your Information

We use your information to:

• Provide and manage our services
• Respond to enquiries and provide customer support
• Create tailored organisation and productivity plans
• Send invoices and process payments
• Improve our services and client experience
• Comply with legal obligations or safeguarding responsibilities

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract: To deliver the services you have requested
• Legal Obligation: To comply with legal requirements
• Legitimate Interests: For administrative purposes and improving our services
• Consent: For marketing use, such as using before/after photos (with your opt-in)

6. Sharing Your Information

We do not sell or rent your data. We may share your information:

• With trusted service providers (e.g. IT or payment processors) under data processing agreements
• As part of a safeguarding obligation, where required by law or to protect vulnerable individuals
• As part of a business continuity plan, in the event of illness or incapacity, limited data may be passed to another trusted professional to maintain service delivery

7. Marketing and Media

We may ask to take photographs or videos of your space before or after organisation sessions. These may be used in marketing materials (e.g. website, social media), but only with your written or documented consent. You may withdraw your consent at any time by contacting us.

8. Data Retention

We retain personal data only as long as necessary for the purpose for which it was collected, including to meet legal or accounting obligations. Digital files may be stored securely for up to 6 years for reference, record-keeping, or continuity, unless requested otherwise.

9. Your Rights

You have the right to:

• Access your personal data
• Request correction of incorrect or incomplete data
• Request deletion of your data (subject to legal limitations)
• Withdraw consent at any time (where applicable)
• Object to or restrict processing in certain circumstances
• Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Security Measures

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Digital data is stored securely with encrypted services and password protection.

11. Third-Party Links

Our website or communication may include links to third-party services (e.g., payment processors or external resources). We are not responsible for the privacy practices of those third parties.

12. Cookies and Tracking Technologies

Our sites use tools, such as cookies and similar technologies, to understand how you interact with our services and to enhance your experience. These tools may also help tailor advertising and provide support functionality. You can manage your cookie preferences at any time, except for essential services that are required for core functionality.

Cookie Categories:

• Essential
  Enables critical site functionality such as identity verification, service continuity, and security. These cookies are necessary and cannot be disabled.
• Performance
  Collects anonymous data on how visitors use our site and how it performs. We use this information to improve our services, features, and user experience.
• Support
  Powers interactive features such as live chat support and customer feedback tools, helping us respond effectively to your queries.
• Advertising
  Allows us to deliver more relevant advertising to you both on our site and across third-party platforms. You may opt out of these cookies to reduce targeted advertising.

To update your cookie preferences or opt out of non-essential tracking, please visit the cookie settings link provided on our website.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or sent to you via email. Please review this policy periodically.

14. Contact Us

If you have any questions or wish to exercise your rights, please contact:

Orderly Services Ltd
Hannah Burns
Email: info@orderlyservices.co.uk
Phone: +44 7703 287902